We've put a lot of focus on making sure the items get delivered to our customers as quickly as possible. So lately we’ve upgraded our shipping system to provide better service: we managed to shorten the shipping time, especially for US & UK customers!
FAQ's: Shipping & Handling
Where does my order ship from?
Our fulfillment centers are located in Italy, USA and China. All our products are shipped from our fulfillment center.
What delivery companies do you use?
We only use safe and reputable delivery companies like DHL, UPS, USPS, Postal Mail etc.
How much is the shipping fees?
It depends on weight and distance. Customers can enjoy FREE STANDARD SHIPPING on orders over USD$ 120.00.
Is there any additional fee or tax?
For most of the countries, our customers do not need to pay for importing fee. duties or VAT (Valued Additional Tax). However for some countries, our customers may need to pay the duties or VAT according to your countries' levying rules.
How do I track my order status?
Once the order is placed, you will receive an email about the order information. The status of your order can be reviewed by logging into "My Account". Click on " My Order " to review your order status and/or obtain a tracking number. Once the order is shipped, you will receive a shipping email with the tracking number for your package.
Processing your order:
Packages are usually ready and shipped within 48 hours. We will process your order within 24 hours of the order being placed and instruct the supplier to dispatch as soon as possible.
After leaving the warehouse your item will usually take between 5 and 14 days to arrive to addresses in the USA, UK, Switzerland and Europe. Some destinations may take a little longer.
* Please note:
- Preparation for delivery (quality checks, packing, paperwork, etc.) usually takes 3-7 business days and is NOT included in the overall "shipping time".
In order to get your items to you as quickly as possible your order may be sent to you in separate packages which may then arrive at different times.
- Due to longer customs clearance times, Standard Shipping times have been extended to 15-30 days for Brazil and 10-15 days for all other destinations in Latin America.